We take pride in providing a range of secure local and world-wide shipping options.
In order to upgrade your shipping method you will need to contact the Customer Service team and let them know which shipping method you would like to upgrade to.
We usually offer three shipping methods:
Free Standard Shipping
Urgent- shipments require a customer signature upon delivery
Each Shipping Method has a different time frame and different prices. Please visit our shipping information page for more info.
Please note that the time frame is stated in business days, which means that it does not include weekends.
For more information about local and international shipping as well as relevant delivery times during peak seasons please contact us.
HOW CAN I PAY FOR MY ORDER?
At Shinnie, we accept all major credit cards as well as payments made through PayPal.
All payment must be made in full before shipment.
In order to place a payment, simply click on either the 'Continue To Checkout' or the 'PayPal Checkout' buttons in the shopping cart. After you have entered your contact details you will then be redirected to the relevant payment platform.
Credit card users may pay with
If you are unsatisfied with your product, please contact us once you get the item within 15 days. We will be happy to exchange it for something else according to 99 days of Return Policy.
Your original item will need to be returned before we are able to send your new item to production. There is 30% restock fee for the original item you ordered as each item is made uniquely and specifically for every customer
If the new item you have chosen has a different monetary value to your original item you will be sent either a money order or refund, whichever is appropriate.
If you are not satisfied with this option, our customer support will work with you to find an alternative solution.
If your item has arrived damaged or incomplete, please contact us immediately.
You will need to send a clear image of the damaged item to a customer service representative.
Once a customer service representative has received a clear picture and approved the claim, you will be offered a reorder, free of charge if the item is within warranty.
Production of your personalized item will begin immediately after you have processed your order.
Due to the fact that each item is uniquely made for our customers and to the fact that we start production straight away, order cancellation will incur a 30% restocking fee.
Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
We all change our minds, if you decide you would like to change your order before it has shipped, please contact us and we will gladly assist you.
To cancel your order, please contact our customer service team .
To receive a refund for an item you have already received, you will need to return the item and any free gifts you received with it before your refund is processed.
We're willing to exchange a new chain for you!
To check on the status of the order, please contact us with:
Your Order ID number
The picture of the damaged chain
The specifics about the damage
The exchanged chain size
The picture of the damaged chain is required for the next procedure.
Our customer service team will follow your request and get back to you as soon as possible. Once we confirm the validity period of warranty, the replacement chain will be sent out to you very soon.